RETURN POLICY
How to return items purchased on Trèigo
RETURN WINDOW
You have 14 days from receipt to return an item in Trèigo. This gives you two weeks to inspect the product and decide if you want to keep it.
Returns must be initiated within 14 days. Late requests will not be accepted.
ELIGIBLE FOR RETURN
Items can be returned if:
- Item is damaged in transit
- Item does not match the seller's description
- Item is counterfeit or fake
- Item is significantly different from photos
- Item stops working within 30 days (defective)
NOT ELIGIBLE FOR RETURN
The following cannot be returned:
- Item in worse condition than when received (buyer damage)
- Missing original tags or packaging (if new item)
- Item used extensively beyond inspection
- Personal preference changes (wrong size, color, style)
- Items purchased from non-authorized sellers (counterfeits)
HOW TO INITIATE A RETURN
Go to Your Orders
Navigate to "My Orders" in your Buyer Dashboard within 14 days of receipt.
Select the Item
Click on the order and select "Request Return".
Provide Evidence
Upload photos showing the damage/defect and explain why you want to return it.
Wait for Approval
Seller has 48 hours to respond. If they agree, you'll get shipping instructions.
Ship Back
Pack the item securely and ship it back according to the seller's instructions.
REFUND TIMELINE
Return Approved: 48 hours
Seller responds to your return request
Item in Transit: 5-7 business days
Time to ship item back to seller
Inspection: 3-5 business days
Seller inspects returned item
Refund Processed: 5-7 business days
Money returned to your original payment method
Total Time: Returns typically process within 2-3 weeks from initiation. You can track your return status in your account.
IMPORTANT NOTES
Return Shipping
Buyers pay return shipping costs unless the item is counterfeit or severely damaged.
Proof of Purchase
Keep your Trèigo order confirmation and shipping tracking for reference.
Original Condition
Item must be in the same condition as received. Normal wear from inspection is acceptable.
Disputed Returns
If seller disagrees with return, Trèigo will review evidence and make a final decision.
NEED HELP WITH A RETURN?
Email: support@treigo.com
WhatsApp: Message us on WhatsApp